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How to solve common technical issues in using MYCURE
Cannot access MYCURE for PLDT ISP users
We have a known issue regarding PLDT ISP users are not able to gain access to our MYCURE portal. We currently getting this resolved with our providers. For the meantime we have the following work arounds for you to gain access to our website: Use another ISP such as Globe, DITO or Converge. Use a VPN for Google Chrome (We have tried DotVPN and can confirm this works and its free). Click on the link or copy an
Why can’t I sign up?
There are 3 possible reasons why you are having trouble signing up: You have a problem with your internet connection. Just like Facebook, Gmail, and other websites, you can’t sign up to MYCURE without a decent internet connection. It’s what fuels these awesome online services. You’re not a doctor Our Accounts Team checks the identity of every user who signs up on MYCURE as well as the veracity of the information he/she submits. ONLY registered doctors can use the app. A user
My web app is outdated. How do I make sure that I'm using the newest version?
You can check the version number by clicking on your name on the upper right just below the Logout Button: Okay. Mine is outdated. How do I fix it? You have 2 options: Empty Cache and Hard Reload; or [Clear Site Data](https://mycuremd.crisp.help/en-us/article/how-do-i-clear-the-site-data-in-g
How to "empty cache and hard reload" in MYCURE
Inside the MYCURE app, right-click anywhere on the screen. Select Inspect from the options. On the upper left, right-click on the refresh button ↻. Select Empty Cache and Hard Reload from the options.
How to print tests in a single diagnostic order request?
With the new consolidated printing, you may now print results of diagnostic orders with multiple tests in single printing! Just go to Laboratory / Imaging > Print Orders Select the patient with records to print, view the results, and print!
Where can I check my internet connection speed?
Here are some of the good sites to check on your internet speed: SPEEDTEST.NET Go here to try it now: www.speedtest.net GOOGLE **Go here to try it now: ** www.google.com Google has plenty of awesome features up its sleeve. Sim
Why is MYCURE being blocked by my Avast Antivirus?
Some antivirus software such as Avast blocks the MYCURE site while you're trying to login and identifies the threat as URL: Phishing. DON'T PANIC! We aren't phishing at all. Phishing is a term used to describe the act of getting personal sensitive information such as names, passwords, credit card details, by disguising as a trustworthy entity. This type of cybercrime often occurs in emails i.e.
How do I clear the site data in Google Chrome?
If you notice that your MYCURE suddenly slows down, is unable to load patients in queue, does not show your patients records that you're sure are existing, or is basically not acting like it usually does, then this is likely caused by a caching issue from Google Chrome. When you aggressively use the app for hours throughout the day, you create hundreds of thousands of requests from the app. Now, Google Chrome needs to unload some of the data it temporarily stores when that happens -- that's whe
How do I clear site data in Google Chrome?
From the top Right corner of Google Chrome. Tick on the vertical 3 dots then click on More Tools and select on Clear Browsing data... You will be diverted to another page. Tick on the Advanced tab. Change the Time Range to All Time. Then Tick on Cookies and other site data and Cached images and files.
Unable to view or attach images (For PLDT ISP Users)
This step by step procedure helps resolve the issue of not having to view or attach images inside MYCURE. This happens specifically for users who access MYCURE using PLDT internet service (Philippines). Instructions below are provided for both **Windows **and **macOS **users.
How to switch to other clinics?
Upon login, you will be directed to the clinic you last registered. Now you may conveniently switch to your other clinics through this feature! Just click the clinic tab on the upper-left portion of the display, You will be directed to the Clinic information page Click on Switch Clinic. Choose the clinic from the
Why can't I see notifications in my browser?
Activating notifications in Google Chrome MYCURE is capable of alerting you via push notifications whenever there is a new patient in line, new chat from your staff, new stock requests, shortage in inventory stock, and other actionable activities. Now if MYCURE fails to send you notifications, you may not be allowing your Google Chrome Browser to view them. Here's what Google Chrome Help said: **How not
How to know if my Google Chrome version is updated?
We found this troubleshooting step-by-step from Google Chrome Help. Here's how to know if you Google Chrome is updated to the most recent version: For personal computers: Normally updates happen in the background when you close and reopen your computer's browser. But if you haven't closed your browser in a while, you might see a pending update: 1. On your computer, open Chrome. 2. At the top right, look at More . 3. If an update is pending, the icon will be colored: Green: An upd